- Course Overview: This course aims to equip participants with the knowledge, skills, and mindset necessary to deliver exceptional customer service in today’s dynamic business environment.
- Course Structure: 4 weeks, each focusing on a specific theme:
- Week 1: Foundations of Excellent Customer Service
- Week 2: Communication Skills and Problem-Solving
- Week 3: Technology and Digital Customer Service
- Week 4: Advanced Customer Service and Continuous Improvement
- Entry Requirements: Target Audience: Entry-level customer service representatives, aspiring customer service professionals, small business owners, and anyone seeking to improve their customer interaction skills.
- Fees: $350.00
- Credit: Information not available in the document.
- Duration: 4 Weeks
- Study Mode: Online / Face to Face
- Units of Study: See Course Structure above for weekly themes.
- Other Details: Starting Date: 31st March, 2025 (3 Hours per day (Monday and Wednesday) Time: Face to Face 5 pm-8 pm – Online – 5.30 pm-8.30 pm.
Instructor
Pacific Technical Institute (PTI) provides career-focused training since 2022. Our hands-on programs prepare students for today’s job market. Start your success story with us today.
Company
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